Merlin Entertainments

Retail Host

Location (Country-County-City) UK-Greater London-London
Job Locations UK-Greater London-London
ID
2025-10092
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Madame Tussauds London

What you'll bring to the team

 

 

Fancy taking a leading role in the ULTIMATE fame experience? Truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech.

 

Our talent agents are scouting for the latest stars to join our phenomenal cast. We’re looking for a Retail Host to join our busy, hard-working and exciting team at the hottest celebrity attraction in Town. If you are outgoing & enthusiastic, energetic & brimming with creative ideas, we want you to join our team! Taking ownership of your work, can you turn your hand to providing top class interactive customer service, suggesting a perfect purchase, ensuring that our retail areas are fully stocked and operating tills, all whilst being on your feet all day?

 

We are also looking for people who would go above and beyond their everyday duties, to also offer their support to the logistics team from time to time. 

 

This is a seasonal fixed term role. Due to the nature of Madame Tussauds, you must be available on weekends and bank holidays.

Qualifications & Experience

  • Strong customer service skills
  • Ability to personally interact with 1000s of guests per day
  • Passion and drive to upsell key Madame Tussauds products and surpass set sales targets
  • Demonstrable experience of working to a high standard in a pressurised environment ideally within the retail, hospitality or the entertainments industry
  • Reliable
  • Team player
  • Ensure that you are consistently delivering a service that goes beyond our set KPI targets

Benefits

  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world! 

  • 25% discount in our retail shops and restaurants 

  • 40% discount online off LEGO, and much more!    

  • Fortnightly pay 

  • Access to Perks at Work which 30,000+ national & local employee discounts 

 

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible. 

Pay Range

GBP £13.49/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.