Senior Technology Lead – Attractions Project Operations
Location: London | Division: Digital & Data | Career Level: B2

OUR PURPOSE & VISION
At Merlin, we bring joy, create connections and make memories. Our vision is to be the global leader in branded entertainment destinations and the greatest place to work and play.

We’re on a journey of digital and data transformation across our attractions, enhancing every moment of the guest experience. To make this vision a reality, we’re looking for a Senior Technology Lead – Attractions Project Operations to join our London team.

The Role

Reporting to the Director of Technology Development, you’ll play a pivotal role in delivering new attraction openings, closures and divestitures across the Merlin estate. You’ll combine operational leadership, innovation and project management expertise to ensure every guest-facing initiative is delivered on time, within budget and to the highest standard.

You’ll collaborate with operations, product teams and external vendors to make sure every project aligns with our vision of memorable, guest-centric experiences.

What You’ll Do

• Lead delivery of technologies and processes for new attractions, park openings, closures and divestitures.
• Drive quality assurance, testing, and governance to maintain high standards.
• Develop strategic plans for project delivery, ensuring alignment with business objectives.
• Manage budgets up to £2M, ensuring financial accountability and cost efficiency.
• Foster continuous improvement, innovation and operational excellence across teams.
• Lead and influence matrixed teams, supporting recruitment, development and career growth.
• Build strong relationships with vendors and partners, ensuring smooth project integration.

• Degree in Hospitality Management, Business Administration, Architecture or a related field.
• 7+ years in senior project/programme management, ideally in multi-site, multi-jurisdiction businesses.
• Experienced in attraction openings, closures, divestitures or M&A activities.
• Strong operational, leadership and people management skills.
• Ability to innovate and conceptualise unique attractions aligned with brand and guest expectations.
• Excellent communication, problem-solving and stakeholder management abilities.

Leadership Behaviours We Value

• Soulfully Curious – seek knowledge, ask questions and embrace new perspectives.
• Results Focused – set clear goals, take accountability and pursue excellence.
• Extraordinary Teammate – collaborate, celebrate others’ successes and lift your peers.
• Develops People – nurture talent, provide feedback and invest in others’ growth.

Merlin Values You’ll Live

• We Care – prioritise safety, well-being and the community.
• Own Your Craft – continuously develop expertise and inspire others.
• Drive & Discover – take ownership, focus on impact and embrace innovation.
• Go Together – collaborate across teams and cultures to solve challenges.
• Enjoy the Ride – bring fun, positivity and energy to every experience.

Why Merlin?

• Work with world-class attractions and a passionate, collaborative team.
• Be part of a global transformation journey enhancing the guest experience.
• Shape unforgettable memories for millions of guests every year.

Ready to help us deliver magic? Apply today and lead the next generation of extraordinary attractions!