Role: ERP Change and Training Manager

Location: Basingstoke Hub office, with hybrid working (3 days in office). The role will include occasional travel to Germany

Would you like the opportunity to lead the people aspects of implementing core finance system, NetSuite?

Were currently recruiting for an ERP Change and Training Manager that will play a key role in developing and executing change management strategies, assessing the impact on our team members, and preparing them for the transition.

You will ensure that our team members are equipped with the necessary skills and confidence to use the new system effectively.

This role is essential in ensuring a smooth transition and effective adoption of the new ERP across our international finance operations, focusing on Germany for the initial implementation.

Role & Responsibilities

• Develop and implement change management strategies to a modern ERP system within our dynamic entertainments and attractions organisation
• Develop a communications plan that includes progress updates, impact assessments, and training schedules, to an audience of finance and non-finance team members, and external partners, providing periodic updates to keep them informed and engaged
• Continuously evaluate the effectiveness of change management activities and communications, adjusting where required
• Working with our implementation partners, assess the impact of implementing NetSuite and associated systems with team members
• Identify roles and responsibilities affected by the change and develop strategies to support team members through the transition
• Prepare detailed impact assessments focusing on how the change will affect people, to be presented to employee forums
• Work with the ERP Programme Director for engagement and approval from the Germany Works Councils, including support from the Germany management teams 
• Establish a network of co-supportive project champions and communications channels for sharing best practice
• Foster a culture of change readiness and support among team members
• Oversee the delivery of training in local languages across various locations
• Evaluate the effectiveness of training programmes, including monitoring delivery feedback and adjusting future plans
• Develop a comprehensive training needs analysis matrix
• Define appropriate training requirements and source suitable training solutions – including solutions in local language for the Germany teams
• Schedule training, and review or create and store training materials
• Ensure readiness for the transition from Sage and Navision to NetSuite and associated systems.
• Confirm that all necessary training has been delivered and processes documented
• Ensure team members are confident and competent in using the new systems
• Identify opportunities for continuous improvement in change management and training processes
• Implement best practices and lessons learned to enhance future projects 

• Relevant professional qualifications in Change Management or a related field
• Proven experience in leading change management initiatives, particularly for ERP or Finance system implementations across multiple international locations, especially Germany.
• Extensive experience in learning and development, including creating and delivering training programmes formulated through assessing the impact of change on people and processes
• Ability to motivate and engage team members with strong interpersonal skills
• Ability to communicate complex information clearly and effectively with excellent verbal and written communication skills.
• Experience in developing and implementing communication strategies
• Experience in evaluating the effectiveness of training programmes and improving delivery to prepare of team members for transition
• Experience with NetSuite is desirable or similar core finance systems

• A competitive annual salary
• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…