As a Hotel Front Office Team Leader, your primary responsibility is to ensure the smooth operation of the front office team by leading by example and inspiring professionalism, integrity, and a strong work ethic among team members.

You will oversee daily front office operations, including check-in/check-out procedures, room assignments, and guest inquiries, to ensure efficient service delivery.

Additionally, you will serve as the primary point of contact for guest feedback and complaints, taking ownership of resolution to ensure guest satisfaction. Collaborating closely with other hotel departments, you will coordinate guest services and address any cross-functional challenges or issues, ensuring a seamless and exceptional guest experience

throughout their stay."

Be fully aware of any hotel extras, add-ons or seasonal offers to be able to promote and upsell whenever possible.

Remain focused on sales and standards.

Shift Times:

7am – 3pm

2pm – 10pm

• Experience of working in a Front of House or Receptionist role.
• Experience in dealing with guest complaints.
• Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems.
• Have a passion for delivering excellent service and a passion for our brand.

• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more.