Technical Manager

Location: LEGOLAND® Discovery Centre, Birmingham

Hours: Shift patterns (Early Shifts & Late Shifts) will be discussed at interview

Contract Type: Permanent, Salaried

The Technical Manager is responsible for leading the day-to-day operations and performance of the Technical Department at the Legoland Discovery Centre Birmingham. This role oversees a team of Technicians to ensure the attraction operates to the highest standards of safety, reliability, and presentation across all areas — including rides, cinema, displays, show systems, building fabric, facilities, and equipment.

The Technical Manager will ensure all assets are maintained safely, effectively, and in full compliance with statutory and company policies and procedures, driving a proactive maintenance culture that minimises downtime and maximises guest experience.

They will also manage maintenance and capital projects, including planning applications and lifecycle works, ensuring timely delivery within budget and scope.

The role carries accountability for delivering against KPIs, SLAs, and cost-control targets, while maintaining compliance with Merlin Entertainments and LEGO Group procedures, ensuring robust operational standards, documentation, and audit readiness across all technical platforms and processes.

• Qualified to a City & Guild or NVQ level 2 or equivalent within an Electrical Engineering / Technician discipline
• Experience of working within a heavy industrial / automated environment such as; FMCG, Manufacturing, Logistics, Airport or Theme Park
• Extensive experience at a Technical Management level and well versed in both Technical and Health and Safety.
• Strong track record of vendor performance management, including escalation and dispute resolution.
• Proven ability to track, measure and report operational KPIs and SLAs.
• Effective communication and influencing skills at all levels.
• Experience of PPM Systems of Work

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development
  
  About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.