Are you a commercially driven leader with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where retail, food & beverage and commercial operations come together to create memorable moments for visitors? If so, we want YOU to join our team as a Commercial Manager at SEA LIFE & Gruffalo and Friends Clubhouse!

About the Role

As a Commercial manager, you will play a crucial role in ensuring the smooth and profitable operation of all commercial areas, including Retail, Food & Beverage, and additional revenue streams such as Photo and Games. You’ll lead and develop a high-performing team, maintain high-quality merchandising standards, and ensure on-brand product availability to drive sales and enhance the guest experience.

What You’ll Do

• Oversee the daily operation of all commercial areas, ensuring smooth and efficient service.
• Lead, train, and develop the commercial team to deliver outstanding customer experiences.
• Monitor stock levels, coordinate with suppliers, and ensure effective merchandising and display presentation in line with brand guidelines.
• Drive sales performance by identifying revenue opportunities and implementing promotional activities.
• Maintain high standards of cash handling, loss prevention, and financial accountability.
• Organize staff rotas to ensure adequate cover within budgetary constraints.
• Ensure that all commercial activities align with the Midway commercial strategy and customer service expectations.
• Maintain strict Health & Safety compliance across all commercial operations.

This is a full-time, permanent role. Working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.

• A results-driven leader with a background in retail, hospitality, or commercial operations.
• Strong team management skills with experience in staff training and performance development.
• Excellent understanding of stock management, merchandising, and financial performance metrics (Revenue, SPH, Gross Profit).
• Experience in cash handling, sales reporting, and financial accountability.
• A creative problem-solver who can adapt to changing trends and consumer demands.
• Knowledge of visual merchandising techniques and creating impactful displays.
• Confident in using IT systems for stock and sales management.

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the ride pass – giving you and 5 others a merlin annual pass
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.