Zonal Control Manager

Location: Thorpe Park

Hours: Working 5 out of 7 days between the hours of 8:30am - 9:00pm

At Thorpe Park, we’re all about delivering unforgettable experiences - and that starts with seamless operations behind the scenes. As Zonal Control Manager, you’ll lead a key team at the heart of park coordination, ensuring everything runs smoothly so our guests can focus on the fun.

Roles and Responsibilities:

• Lead, mentor, and support Zonal Operations Controllers, ensuring they have the tools, training, and guidance to perform effectively.
• Oversee daily operations, manage team performance, and handle employee relations, including wellbeing and performance conversations.
• Maintain strong working relationships with Zonal Managers to align on priorities and ensure collaborative problem-solving.
• Monitor ride performance, guest feedback, and incidents, ensuring timely responses and clear communication across departments.
• Coordinate operational requests from triage to resolution, ensuring tasks are prioritised and followed up effectively.
• Design and improve operational processes, including timecard management, staffing coordination, and systems oversight.
• Track and report KPIs to senior leadership, using data to drive continuous improvement.
• Ensure compliance with health and safety policies, manage incident reporting, and promote a culture of safety and wellbeing.
• Support cross-functional alignment, recognising how ZOC activities contribute to wider resort goals and guest experience.

• Experience in operations management in a fast-paced environment (Such as hospitality, leisure, or theme parks).
• Proven leadership and team management skills.
• Strong operational awareness and decision-making ability.
• Excellent communication across multiple platforms (radio, email, digital).
• Proficient in using performance dashboards and digital systems.
• Strong problem-solving, attention to detail, and adaptability.
• Collaborative mindset with a focus on continuous improvement.

• 33 days holiday (including bank holidays) 
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! 
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service 
• Company bonus 
• Private pension scheme 
• 40% discount online off LEGO 
• 25% discount in our on-site retail shops and restaurants 
• Ongoing training and development opportunities  
• Plus, many more… 

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz  and one of the team will get back to you as soon as possible.