We’re looking for a General Manager to be the driving force behind SEA LIFE Manchester, a chance to lead this attraction in an iconic location, driving operational excellence, unforgettable guest experiences and impactful conservation initiatives.

Key Responsibilities:

• Deliver world-class guest experiences that inspire and educate, ensuring visitors leave with lasting memories.
• Champion health, safety and security, creating a safe, magical environment for every guest and team member.
• Lead a passionate, diverse team, fostering collaboration and celebrating success.
• Develop and execute innovative marketing and business strategies.
• Drive financial performance, managing budgets and achieving growth targets.
• Champion conservation through community projects.

This is a permanent, full-time role, working 5 out of 7 days. Due to our business being open all year round we require full availability, including weekends and bank holidays.

We’re looking for a dynamic, driven leader with the vision and skills to inspire teams and deliver exceptional results. You’ll bring a commercial mindset, operational expertise and a passion for conservation and community.

Essential Skills and Experience:

• A proven track record in senior leadership roles, ideally at GM level within tourism, entertainment, or guest-focused sectors.
• Exceptional people leadership, with the ability to motivate and inspire a diverse team to deliver amazing guest experiences.
• Strong commercial acumen, including expertise in budgeting, forecasting and driving profitability while maintaining a guest-first approach.
• Strategic thinking with hands-on operational experience, enabling you to balance day-to-day management with long-term growth planning.
• Commitment to health, safety and security, ensuring the well-being of guests and team members at all times.
• Excellent communication and stakeholder management skills, fostering collaboration across teams, partners and the local community.
• Passion for sustainability and conservation, with the ability to champion SEA LIFE’s mission to protect marine life and the environment.
• Understanding of Manchester’s unique culture and community dynamics is a bonus.

Alongside being able to lead, innovate, and drive business success, you’ll also receive:

• 33 days holiday including bank holidays
• Private Medical Insurance
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
• Discounted rates at Merlin hotels globally
• Employee pricing up to 55% off cinema tickets

If you have any questions or require assistance due to a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.