Merlin Entertainments

Accommodation Manager

Location (Country-County-City) UK-Surrey-Chessington
Job Locations UK-Surrey-Chessington
ID
2025-10426
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
Chessington World of Adventures Resort

What you'll bring to the team

Accommodation Manager 

 

Location: Chessington World of Adventures

 

Hours: You’ll work five days out of seven on a flexible shift pattern, ensuring round-the-clock coverage across our 24-hour operation. 

 

Join the adventure at Chessington World of Adventures Resort! We’re looking for an Accommodation Manager who can keep the magic alive behind the scenes. From ensuring our hotels sparkle to making every guest feel like royalty, you’ll lead a passionate team and deliver unforgettable stays in the heart of Britain’s wildest theme park. 

 

Roles & Responsibilities 

  • Oversee day-to-day accommodation operations to ensure seamless service delivery. 

  • Maintain cleanliness and presentation of all accommodation facilities to brand standards. 

  • Collaborate with resort teams to resolve operational challenges promptly. 

  • Attend operational reviews and contribute to improvement initiatives. 

  • Work flexible hours, including evenings, weekends, and occasional nights. 

  • Lead, coach, and develop a motivated accommodation team. 

  • Conduct performance reviews and provide constructive feedback. 

  • Promote team engagement and create opportunities for professional growth. 

  • Recognise and celebrate team achievements. 

  • Monitor guest feedback and satisfaction metrics, implementing action plans for improvement. 

  • Resolve complaints promptly and effectively, focusing on service recovery. 

  • Work closely with Guest Experience Associates to enhance overall guest satisfaction. 

  • Ensure compliance with company health, safety, and security policies. 

  • Conduct risk assessments and report new risks as appropriate. 

  • Lead incident response and ensure timely reporting of accidents or incidents. 

Qualifications & Experience

  • Previous experience in hospitality or accommodation management. 

  • Guest-Centric Approach: Committed to delivering exceptional guest experiences. 

  • Leadership: Proven ability to lead and inspire teams, driving accountability and excellence. 

  • Operational Expertise: Strong knowledge of accommodation management, housekeeping, and front office operations. 

  • Analytical Thinking: Skilled in using data to inform decisions and optimise processes. 

  • Communication: Excellent verbal and written communication skills. 

  • Continuous Improvement: Ability to identify and implement process improvements. 

  • Adaptability: Flexible to changing operational demands and unsocial working hours. 

  • Familiarity with property management systems and hotel booking tools. 

  • Knowledge of health and safety compliance within hospitality environments. 

 

Benefits

  • 33 days holiday (including bank holidays) 

  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! 

  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service 

  • Company bonus 

  • Private pension scheme 

  • 40% discount online off LEGO 

  • 25% discount in our on-site retail shops and restaurants 

  • Ongoing training and development opportunities 

  • Plus, many more… 

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

 

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Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.