Merlin Entertainments

Operations Associate

Location (Country-County-City) UK-Surrey-Chessington
Job Locations UK-Surrey-Chessington
ID
2025-10427
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
Chessington World of Adventures Resort

What you'll bring to the team

Role: Operations Associate 

 

Location: Chessington World of Adventures  

 

Hours: Working 5 out of 7 days with flexibility to work weekends and bank holidays  

 

Step into the adventure at Chessington World of Adventures Resort! We’re looking for someone who’s independent, self-driven, and ready to take ownership of exciting projects. If you love investigating before presenting ideas, enjoy working with external providers, and always keep the bigger picture in mind, this could be your next big opportunity. 

 

Roles & Responsibilities 

  • Support the Operations Specialist in maintaining and improving operational standards across the Resort. 

  • Conduct spot checks to ensure compliance with SOPs, CoSWPs, and Emergency Action Plans. 

  • Monitor operational standards and implement improvement initiatives. 

  • Facilitate and support training courses for frontline staff. 

  • Update training materials and assess staff performance during training and daily operations. 

  • Assist with Employee Relations processes and investigations, ensuring compliance with company policies. 

  • Document findings and support resolution of operational and staff-related issues. 

  • Act as a point of contact for escalated operational issues and contribute to action planning. 

  • Ensure compliance with Health, Safety, and Security policies. 

  • Report risks, incidents, and accidents promptly and accurately. 

  • Supporting with upcoming projects 

 

Qualifications & Experience

  • Previous experience in operational management or systems coordination. 

  • Strong organisational skills and attention to detail. 

  • Proficiency in system management tools and processes. 

  • Excellent communication and interpersonal skills. 

  • Familiarity with compliance and regulatory standards. 

  • Are happy to work at heights 

Benefits

  • 20 days holiday on commencement, rising to 22 days after 1 years’ service, then 1 day for each completed year, up to a maximum of 25 days plus bank holidays 

  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones! 

  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service 

  • Company bonus 

  • Private pension scheme 

  • 40% discount online off LEGO 

  • 25% discount in our on-site retail shops and restaurants 

  • Ongoing training and development opportunities 

  • Plus, many more… 

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz  and one of the team will get back to you as soon as possible.

 

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Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.