Senior Content Operations Manager

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

The Senior Content Operations Manager is responsible for the operational management of all content needs across Merlin Entertainments. This role ensures that content is delivered efficiently, to a high-quality standard, and in line with service-level agreements (SLAs), which the role will help define and refine.

You will oversee the planning, production, and delivery of content across Marketing—including Brand, Social Media, CRM, SEO, E-commerce (web/app), and PR—as well as design needs from other Merlin teams such as Attraction Operations and Corporate/Internal Communications.

Working closely with the Senior Content Design Manager, who leads creative design development, you will coordinate internal and external resources, optimise workflows, and ensure content operations run smoothly across multiple markets and disciplines. Both roles report directly to the VP Global Content.

• 5+ years’ experience in content management and delivery within themed entertainment, attractions, hospitality, or retail environments.

• Strong project management skills, including capacity planning, throughput, and operational optimisation.

• Proven ability to collaborate across creative, operational, and technical teams in multi-stakeholder environments.

• Experience managing external agencies, vendors, and content technologies.

• Understanding of brand guidelines, compliance, and guest-experience best practices.

• Ability to translate creative concepts into operationally feasible plans.

• Strong financial acumen, including budget and resourcing management.

• Experience with global brands or IP-driven environments preferred.

• Degree in Operations, Business, Marketing, or related field preferred.

• A competitive annual salary
• 33 days holiday (includes bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…