Merlin Entertainments

Admissions Shift Leader

Location (Country-County-City) UK-Greater London-London
Job Locations UK-Greater London-London
ID
2025-10710
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
London Eye

What you'll bring to the team

 

Step into one of the UK’s most iconic attractions and be part of an experience that delights millions of visitors every year. At the London Eye, we don’t just offer breathtaking views—we create unforgettable moments. As part of our team, you’ll play a vital role in delivering world-class service.
 

As Admissions & River Operations Leader, you will play a key role in delivering outstanding guest experiences and creating a positive, high-performing team environment. You’ll oversee the smooth day-to-day running of the Admissions and River departments, ensuring operational excellence, safety compliance, and exceptional service standards. Your leadership will inspire the team to achieve sales targets, maintain efficiency, and uphold health and safety practices.

 

This is a fixed term contract to run until November 2026.

 

Job Scope

  • Lead and manage daily operations across Admissions and River departments.
  • Ensure compliance with health, safety, financial, and operational standards.
  • Drive revenue through effective upselling strategies and guest engagement.
  • Maintain optimal staffing levels within budgetary guidelines.

 

Key Accountabilities

  • Act as Duty Supervisor (Alpha 1), taking responsibility for site operations.
  • Manage and develop team performance through coaching and feedback.
  • Lead projects and initiatives to improve guest experience and operational efficiency.
  • Ensure guest satisfaction by delivering exceptional service standards.
  • Enforce health and safety policies and conduct risk assessments.
  • Support HR processes including recruitment, training, and performance management.
  • Drive sales and revenue growth through proactive team engagement.

Qualifications & Experience

  • Proven experience supervising teams in fast-paced, customer-focused environments.
  • Strong leadership and communication skills with the ability to motivate and inspire.
  • Excellent customer service and problem-solving abilities.
  • Ability to manage operations effectively and achieve sales targets.
  • Previous experience in a role with responsibility for health and safety compliance is highly desirable.
  • Calm and composed under pressure with a proactive approach to challenges.
  • Strong communicator with a guest-first mindset.

Benefits

Alongside a competitive salary, you’ll also receive:

  • 25% discount in our retail shops and restaurants and 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Discounted rates at Merlin hotels all over the world
  • Employee pricing up to 55% off cinema tickets
  • Rail season ticket loan

 

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Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.