First Aid Assistant Manager

Location: Thorpe Park Resort Staines Road Chertsey Surrey KT16 8PN

Hours: Full time fully flexible, any 5 days out of 7 including weekends, bank holidays, early mornings and evenings on a rotational basis

Contract Type: Permanent, hourly paid, £13.58 per hour

We are recruiting for a First Aid Assistant Manager to join our AWESOME First Aid Team!

The First Aid Assistant Manager will manage a small (but mighty!) team of first aiders, looking after the daily running of the First Aid Department at Thorpe Park Resort. The First Aid Department is in the heart of our theme park, so you will lead by example ensuring the highest standards of health and safety are adhered to, and our guests are receiving exceptional customer service from your team.

As the department duty manager you will be a first responder in the event of an incident, ensuring health and safety compliance at all times. The First Aid Assistant Manager will have both a guest and employee focussed approach to the running of the First Aid Centre, developing a motivated team and ensuring our guests feel welcomed and well cared for throughout their visit.

You will have exceptional attention to detail, keeping accurate and compliant document records, in alignment with wider Merlin health and safety and confidentiality policies. The First Aid Assistant Manager will be the department representative across the wider resort, so you will be confident in relationship building and stakeholder management, with a passion for ongoing training and development in alignment with legislation and in-house policies.

Please note, internally this role may be known as First Aid Supervisor.

• First Aid at Work Qualification (or equivalent recognised) is essential
• Experience of delivering First Aid on Adults and Children is essential, with previous experience in addressing minor injuries and illnesses

• Advanced First Aid / FREC 4 or above qualification is advantageous

• Previous experience as a people manager of a small team is desirable, with experience in the delivery of training and developing your team, and addressing employee relations issues
• Ideally, you’ll have previously worked in a theme park or events environment, with exposure to incident management first response
• The ability to remain calm in the event of an incident or while working under pressure

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• ‘Enjoy the Ride’ Merlin Annual Pass for you and five loved ones!
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.