Presentation Host

Location: LEGOLAND® Discovery Centre Birmingham, B1 2AA

Contract Type: Seasonal

We are recruiting for Presentation Host to join our AWESOME Cleaning Operations Team! Join the colourful, brick‑tastic world of LEGOLAND Discovery Centre Birmingham: the ultimate indoor LEGO® playground packed with rides, soft play, MINILAND, and creative LEGO‑themed experiences for families of all ages. We’re looking for an energetic and dedicated Presentation Host to help keep our attraction sparkling, safe, and welcoming for every guest who steps through our doors.

As a Presentation Host, you will be central to maintaining the exceptional cleanliness and presentation standards that make LEGOLAND Discovery Centre Birmingham such an exciting and immersive experience. You will ensure all toilet facilities are operational, clean, well‑stocked, and ready for the day, completing hourly checks to meet required standards. You’ll keep cleaning materials organised and notify management of any stock requirements in good time.

You will maintain fresh and hygienic baby‑changing areas, ensure the entrance and all areas within your remit remain litter‑free, and follow all attraction cleaning schedules and procedures. Adhering to COSHH guidelines and wearing the correct PPE is essential, ensuring all work is completed safely in compliance with health and safety procedures and legislation.

Alongside maintaining high presentation standards, you’ll help uphold LEGOLAND Discovery Centres’ commitment to excellent customer care by engaging politely with guests, helping with queries, and responding to guest feedback in a friendly, solution‑focused manner. You will promote high cleanliness standards to enhance our guest KPIs, communicate any health and safety concerns promptly, and maintain a clean uniform and name badge to represent the attraction professionally and as an ambassador for our iconic brand.

• Strong communication skills and confidence interacting with guests of all ages!
• Experience working in cleaning or presentation roles within public or large‑venue environments is essential
• A keen eye for detail and a passion for high cleanliness and hygiene standards
• Understanding of COSHH guidelines and commitment to safe working practices is advantageous

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.