Senior Programme Delivery Partner

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

We are seeking an experienced Senior Programme Delivery Partner to lead the delivery of high-impact transformation programmes that drive our strategic agenda. Reporting to the VP Transformation, you will shape and execute complex, cross-functional initiatives, ensuring alignment to business priorities, measurable outcomes, and effective governance across senior stakeholders.

You will oversee programme planning, delivery, and controls, manage risks and dependencies, and provide insight-led reporting to support informed decision-making. You will also lead change management strategies that embed new ways of working, deliver sustainable benefits, and strengthen organisational capability.

This is an exciting opportunity to influence major transformation initiatives across a global entertainment business and make a tangible impact on how we operate and deliver exceptional experiences for our guests.

Essential

• Proven ability to design, implement, and improve processes, while effectively tracking timelines, business case benefits, risks, and dependencies to support successful programme delivery.

• Demonstrated experience in project and programme management, including leading global programmes and delivering large, complex projects.

• Strong understanding of benefits management, from strategic planning through to benefits realisation.

• Solid financial acumen, including cost–benefit analysis, forecasting, and evaluating wider financial impacts.

• Excellent persuasion and negotiation skills, particularly when managing differing viewpoints or challenging stakeholder discussions.

• Strong interpersonal skills with the ability to build, maintain, and strengthen long-term professional relationships.

• Outstanding communication, presentation, and stakeholder engagement abilities.

• High level of attention to detail and commitment to quality.

• Self-motivated, proactive, and able to adapt effectively in a dynamic environment.

Desirable

• Experience working within the retail, leisure, hospitality, or digital sectors.

• A recognised project management qualification (e.g., PRINCE2 Practitioner or APMP/PQ level) and Agile certification.

• Knowledge or experience of the full lifecycle development and delivery of live attractions or experiences, such as theme park rides or live entertainment experiences.

• A competitive annual salary
• 33 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…