First Aid Team Leader

Location: Chessington World of Adventures, Surrey, KT9 2NE

Hours: Full time any 5 days out of 7 (including weekends and bank holidays)

Contract Type: Permanent, hourly paid

We are recruiting for a First Aid Team Leader to join our ROAR-some First Aid Team!

In this role you will oversee the daily operations of the First Aid department, ensuring excellent care for guests and staff across the resort. You will lead, develop, and support the First Aid team, managing rotas, training, and performance to maintain high standards of service and safety.

Working closely with the Security and Incident Manager, you will ensure effective incident response, accurate reporting, and compliance with health, safety, and safeguarding procedures. The First Aid Team Leader will handle recruitment, inductions, and welfare support, fostering a positive and professional team culture.

In addition, you will manage departmental budgets responsibly, drive operational improvements, and act as Duty Manager on a rotational basis, providing strong leadership and coordination during resort operations.

• Level 3 First Aid at Work qualification (3-day FAW).
• Previous leadership or management experience in a first aid or emergency response environment.
• Previous experience working with children.
• Extended First Response Qualifications (e.g. FREC3), would be desirable.
• Due to the nature of the role applicants need to be over 18 years old.

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.