Merlin Entertainments

Head of Ecommerce Planning UK (Fixed Term)

Location (Country-County-City) UK-Greater London-London
Job Locations UK-Greater London-London
ID
2026-12498
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Arbor Building - London

What you'll bring to the team

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Head of Ecommerce Planning UK

 

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Fixed term until August 2027

 

We are looking for a commercially driven and hands-on Head of eCommerce Planning to translate our global Go-To-Market (GTM) trading calendar into high-performing, insight-led digital campaigns.

 

This is a unique opportunity to sit at the intersection of strategy and execution—owning how campaigns come to life across our eCommerce ecosystem. You will drive conversion, revenue, and customer value by combining data-led planning with exceptional onsite execution and operational excellence.

 

You will shape the frameworks, rhythms, and governance that underpin best-in-class digital delivery, while remaining close to execution—actively building campaigns, optimising journeys, and ensuring we move at pace.

Key Responsibilities

  • Translate GTM plans into effective digital campaigns across eCommerce channels
  • Lead onsite merchandising and execute campaigns within the CMS
  • Optimise journeys, content, and UX to drive conversion and AOV
  • Use data to plan, test, and continuously improve campaign performance
  • Own forecasting, reporting, and commercial outcomes
  • Streamline workflows and remove blockers to improve pace and efficiency
  • Align cross-functional and regional teams to deliver high-quality campaigns

 

Qualifications & Experience

  • Extensive experience in eCommerce planning, digital trading, forecasting, analytics, or related commercial roles.
  • Proven track record of leading planning processes across global or multi-market environments.
  • Strong experience in digital forecasting, commercial planning cycles, and performance reporting.
  • Demonstrable success in working within matrixed structures and aligning multiple stakeholders.
  • Strong understanding of eCommerce platforms, digital analytics tools (e.g., GA4), and trading KPIs.
  • Experience partnering with Marketing, Product, Data, Merchandising, and Supply Chain teams.
  • Degree in Business, Marketing, Analytics, Economics, or a related field (or equivalent professional experience).

Benefits

  • A competitive annual salary
  • 33 days holiday (including bank holidays)
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities 
  • Plus, many more…

 

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Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.