O2C Associate

Location: The Merlin Finance Hub, Basingstoke (Chineham)

Contract Type: Fixed Term Contract (6 months)

As an O2C Associate, you will play a key role in managing the end-to-end order-to-cash (O2C) process, ensuring timely billing, collections, and cash allocation while maintaining accurate customer ledgers. You will build and maintain strong relationships with both internal stakeholders and external customers, proactively monitoring accounts to ensure payments are received on time and resolving queries within agreed deadlines.

The role involves issuing billing documentation within strict timelines, reconciling accounts, addressing pricing discrepancies in collaboration with trade teams, and ensuring month-end deadlines are met. You will also focus on minimising bad debt, maintaining a positive ledger position, and contributing to onboarding clients into new ways of working as part of a project team, all while delivering excellent customer service.

This is a 6 Month Fixed Term Contract. 

• Experience in accounts receivable, billing, credit control, or collections (or relevant finance degree advantageous)
• Strong verbal and written communication skills
• Intermediate Excel skills
• Confident in all aspects of credit control and sales ledger processes
• Proactive, resilient, and able to influence outcomes
• Strong analytical and decision-making abilities
• Excellent interpersonal and stakeholder management skills
• High attention to detail, particularly in payment allocation and reconciliations
• A collaborative team player with a customer-focused mindset

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.