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Guest Experience Host

ID: 2026-12737
Employment Type: Guaranteed Hours (MGH)
Offer/Contract Type: Fixed End Date/Seasonal
Location Name: LEGOLAND Discovery Centre Birmingham

What you'll bring to the team

Just imagine inspiring the builders of tomorrow.

Are you on the hunt for a seasonal role that's not just a job, but a whole adventure in the heart of Birmingham city? Get ready to bring the fun to life as we seek dynamic seasonal Guest Experience Hosts to become the heartbeat of LEGOLAND Discovery Centre Birmingham!

As the face of our attraction, you'll be the go-to person for our visitors, offering a warm welcome, fielding questions and turning every interaction into a chance to create lasting memories.

You’ll play a pivotal role in educating and entertaining our guests of all ages, engaging guests at our interactive LEGO areas. You will also work with school groups but most of all provide outstanding customer service to all our guests.

This is a seasonal contract, offering a minimum of 5 hours per week. Our attraction is open daily, so flexibility is needed as shifts will include weekends and bank holidays.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

Plenty of experience working in a customer facing environment
Friendly and hardworking with a "can do" attitude
A fun, dynamic, and friendly personality
Excellent communication, listening, and motivational skills
Flexibility on days and hours. Especially around weekends

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Pay Range

GBP £12.81/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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