Merchandiser

Location: Merlin Technical Hub, Thorpe Park Resort, Surrey, KT16 9PN (Hybrid)

We are recruiting for a Merchandiser to join our awesome Commercial Retail Team within our Corporate function!

As a Merchandiser for Merlin Brands, you will play a pivotal role in planning and forecasting retail merchandise across the globe, ensuring the right products are available at the right time while optimising stock investment. Using data-driven insights, you will work closely with Buying, Supply Chain and Attraction teams to maximise sales performance, maintain availability of best sellers and reduce excess or slow-moving stock.

You will support Buying with the development and execution of retail assortment strategies, helping to shape compelling product ranges aligned to commercial objectives. This includes analysing historical performance and trends, forecasting demand at SKU level and recommending actions to drive improvements in revenue, margin and stock efficiency. You will also monitor key KPIs, providing reporting and insights to influence decision-making and enhance overall performance.

In collaboration with cross-functional teams, you will ensure new attractions, stores and product launches are set up for success—balancing assortment, pricing, stock levels and visual presentation to drive customer spend. You will work closely with Supply Chain to manage order placement, ensuring stock targets and budgets are met.

Building strong relationships with regional attraction teams will be key, enabling you to gather local insights and respond to trading conditions effectively. You will act as a key point of contact for merchandising queries, proactively resolving challenges and identifying opportunities for improvement, while contributing to continuous enhancement of merchandising processes and systems.

• Proven experience in merchandising is essential, able to operate with a degree of autonomy and influence
• Advanced proficiency in Microsoft Excel; experience with merchandising or inventory systems is essential
• Exceptional prioritisation skills, with the ability to adapt to changing priorities
• Strong analytical and forecasting skills with excellent attention to detail
• Ability to interpret sales performance data and translate insights into actionable plans
• Strong organisational skills with the ability to manage multiple priorities and stakeholders
• Excellent communication and relationship-building skills across cross-functional teams
• Proactive problem-solving mindset with a continuous improvement approach
• Experience working with supply chain processes, stock management and forecasting cycles
• Understanding of pricing, margin and stock efficiency drivers
• Experience working with international suppliers is advantageous
• Familiarity with branded retail or entertainment environments is beneficial

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.