Merlin Entertainments

Contracts Supervisor

Location (Country-County-City) UK-Surrey-Chertsey
Job Locations UK-Surrey-Chertsey
ID
2026-12872
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

Thorpe

 

Contracts Supervisor

 

Location: Thorpe Park Resort, Chertsey

Hours: 40 hours per week, occasional weekends and bank holidays may be required

Contract Type: Fixed term until December 2026

 

We are seeking a highly organised and detail-oriented Contract Supervisor to provide administrative and operational support to the Head of Projects and Contracts and the Senior Site Security Manager.

 

This role is primarily administrative and plays a key part in ensuring effective contract performance, compliance, and financial control across site operations. You will be responsible for performance monitoring, contractor coordination, and supporting governance, health & safety, and security-related activities.

 

Key responsibilities include:

  • Supporting all administrative aspects of contract management, including raising purchase orders, validating invoices, and maintaining cost trackers
  • Monitoring contract performance through monthly dashboards, tracking SLAs, response times, and maintenance activity
  • Supporting investigations into service failures, including root cause analysis and tracking corrective actions
  • Attending contract review meetings and ensuring actions are recorded and progressed
  • Supporting budget management through Opex tracking, financial reporting, and forecasting
  • Acting as a key liaison between security teams and contractors, coordinating CCTV faults, repairs, and associated documentation
  • Maintaining accurate records for contractor compliance, permits, and security-related activity
  • Overseeing safe systems of work, including permits, inductions, and contractor documentation to ensure full compliance

 

Qualifications & Experience

  • Previous administrative experience within a busy and fast paced working environment
  • Excellent organisational skills with the ability to work using your own initiative, in the absence of management being available to guide or support
  • Very confident computer skills, offering high levels of experience with Microsoft software, financial software
  • Experience in a technical environment is desirable but not essential
  • Knowledge of Coupa or any CAFM is highly desirable but not essential
  • Experience with raising purchase orders is highly desirable
  • Working within and to budgets is essential
  • Strong level of attention to detail

Benefits

  • 28 days holiday (including bank holidays)
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities 
  • Plus, many more…

 

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Pay Range

GBP £14.10/Hr.

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