Merlin Entertainments

Senior Programme Manager

Location (Country-County-City) UK-Greater London-London
Job Locations UK-Greater London-London
ID
2026-12899
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Arbor Building - London

What you'll bring to the team

Senior Programme Manager 

Transformation | B2| Arbor London|12 month FTC Proposed Start Date: 29th June 2026

 

To bring every family closer together through play.

 

Merlin is entering an ambitious phase of business transformation, driving sustainable growth through significant advances in technology capability.

 

Reporting to the Chief Transformation Officer, the Senior Programme Manager for Operating Model Evolution will play a critical role in driving the structured delivery of agile operating model transformation. This role will oversee the implementation of change, working closely with executive and senior stakeholders to ensure benefits are realised and initiatives are delivered on time, within scope, and aligned to strategic goals.
 

 

If you’re excited by working at scale, navigating complexity, and delivering meaningful impact, read on.

 

What you’ll be doing:

 

 Strategic Leadership & Vision

  • Define and lead the delivery strategy for operating model evolution (including agile delivery), ensuring alignment with transformation priorities and business objectives
  • Support the development of an Operating Model blueprint, ensuring all incremental changes and launches align to a clear long-term vision
  • Lead organisational change management initiatives to successfully embed operating model changes across the business
  • Drive continuous improvement across delivery practices, methodologies, and tools to enhance effectiveness and scalability

Cross-Functional Collaboration and Stakeholder Management 

  • Drive alignment across teams and initiatives to ensure cohesive delivery of priorities and outcomes
  • Work in close partnership with cross-functional teams to execute operating model changes seamlessly
  • Engage and influence key stakeholders to maintain alignment, mitigate risks, and unblock delivery

Delivery Excellence

  • Define and maintain effective delivery frameworks, governance, and quality standards
  • Champion agile ways of working to improve speed, flexibility, and outcomes
  • Oversee and mitigate risks and dependencies across the programme
  • Ensure all initiatives meet security, privacy, and regulatory obligations

 Business Impact & Metrics

  • Establish and monitor KPIs to assess and enhance delivery performance
  • Optimise delivery efficiency and cost effectiveness at scale
  • Report on progress, risks, and outcomes to senior stakeholders and executive leadership

 

 

Qualifications & Experience

  • Extensive experience leading Operating Model transformation in complex, tech-enabled environments.
  • Strong background working with operational teams in multi-site organisations.
  • Expert knowledge of agile and scaled agile frameworks.
  • Sector experience in entertainment, hospitality, or consumer-facing digital businesses preferred.
  • Proven ability to influence and manage executive stakeholders in complex environments.

Benefits

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Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.