Merlin Entertainments

Technical Services & Engineering Academy- Operations & Delivery Specialist

Location (Country-County-City) UK-Greater London-London
Job Locations UK-Greater London-London
ID
2026-13072
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
Arbor Building - London

What you'll bring to the team

Merlin_Logo_Warm_Blue_CMYK

 

 

Technical Services & Engineering Academy - Operations & Delivery Specialist 

 

Location: Arbor, London. Flexibility to be based at any UK office.

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

 

We're looking for a highly organised and proactive Operations & Delivery Specialist to support the successful delivery and continuous improvement of our global Technical Services & Engineering Academy.

 

Working closely with colleagues across the business, you'll help ensure the Academy operates effectively day-to-day, bringing consistency, structure and coordination across our global programmes. You'll support the implementation of Academy initiatives, help drive best practice, and contribute to the ongoing development of processes, governance and ways of working.

 

This is a varied role where you'll collaborate with stakeholders across regions, coordinate key activities and projects, monitor performance and reporting, and help ensure learning programmes are delivered consistently and effectively across the business.

 

 

Qualifications & Experience

We’re looking for someone who thrives in a structured, fast-moving environment and can bring clarity and control to complexity.

  • Strong organisational skills with excellent attention to detail
  • Highly reliable, with strong time management and the ability to meet deadlines
  • Tech-savvy, confident working with systems, data, and digital tools
  • A proactive self-starter who takes ownership and drives work forward
  • Comfortable managing multiple priorities in a fast-paced environment
  • Strong communication skills, with the ability to work across teams and regions
  • Ability to think operationally and bring structure to processes and ways of working
  • Experience working in global, technical, or complex environments is beneficial

Benefits

  • A competitive annual salary
  • 33 days holiday (including bank holidays)
  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities 
  • Plus, many more…

 

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Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.