Merlin Entertainments

Accommodation Manager (Fixed Term)

Location (Country-County-City) UK-Staffordshire-Stoke-on-Trent
Job Locations UK-Staffordshire-Stoke-on-Trent
ID
2026-13347
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
Alton Towers Resort

What you'll bring to the team

 

Alton Towers logo 2026

 

Accommodation Manager (Fixed-Term)

 

Location: Alton Towers Resort

Hours: 40 hours per week

Contract Type: 9 month fixed term, starting on 16th September 2026.

 

We are seeking an experienced and passionate Accommodation Manager to lead the day-to-day operations of our accommodation team, ensuring exceptional guest experiences and high operational standards at all times.

 

Reporting to the Senior Accommodation Operations Manager, you will be responsible for overseeing the Enchanted Village & Stargazing Pods operations while maintaining quality standards, driving team performance, and ensuring compliance with health, safety, and brand requirements. You will work collaboratively with resort teams to resolve operational challenges, improve processes, and deliver memorable guest experiences.

 

This role offers a varied operational focus, which may include housekeeping, public area presentation, property management systems, revenue protection, compliance, auditing, and night management responsibilities. You will also play a key role in developing and motivating a high-performing team while driving continuous improvement across the operation.

 

 

Qualifications & Experience

  • Previous management experience within accommodation, hospitality, hotel, resort, or guest services environments.
  • Strong leadership skills with a proven ability to coach, develop, and inspire teams.
  • Experience managing housekeeping, front office, or accommodation operations.
  • Excellent communication and stakeholder management skills.
  • A guest-focused mindset with a commitment to delivering exceptional customer service.
  • Strong analytical and problem-solving abilities, with confidence using data and performance metrics to drive improvements.
  • Knowledge of health, safety, and compliance requirements within an operational environment.
  • Experience handling guest feedback and resolving complaints effectively.
  • A proactive and adaptable approach, with the flexibility to work evenings, weekends, and occasional night shifts as required.
  • Confidence using operational systems and administration tools within a hospitality environment.

Benefits

  • A competitive annual salary
  • 33 days holiday (including bank holidays)
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities 
  • Plus, many more…

 

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Pay Range

Compensation between GBP £32,000.00/Yr.-GBP £32,000.00/Yr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.