Merlin Entertainments

UKG Pro WFM Implementation Specialist

Location (Country-County-City) UK-Greater London-London
Job Locations UK-Greater London-London
ID
2026-14017
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Arbor Building - London

What you'll bring to the team

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UKG Pro WFM Implementation Specialist

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: 2 year Fixed term contract, Salaried

 

We are recruiting for a UKG Pro WFM Implementation Specialist to join our Productivity Programmes team for a 24-month fixed-term contract. This is a fantastic opportunity to play a key role in managing and optimising our UKG Pro WFM (UKG Dimensions) platform across Merlin Entertainments' attractions, resorts and support offices. Working in a highly seasonal, guest-focused business, you will help ensure we have the right people in the right place at the right time, supporting operational excellence and delivering exceptional experiences for our guests.
 
As the UKG Pro WFM specialist, you will be responsible for configuring, maintaining and enhancing workforce management processes across scheduling, forecasting, timekeeping, absence management, labour tracking and reporting. You will partner closely with Attraction Operations, People teams, Payroll, Finance, Group Technology and external UKG support teams to optimise workforce efficiency, improve labour cost effectiveness and support data-driven decision-making.
 
Key responsibilities include:
  • Configuring and optimising UKG Pro WFM (UKG Dimensions) modules including Scheduling, Timekeeping, Forecasting, Accruals, Absence Management, Labour Tracking and Reporting.
  • Managing advanced scheduling and workforce forecasting to support labour planning across peak, shoulder and off-peak trading periods.
  • Developing insightful operational and payroll reporting to support business performance and workforce planning.
  • Ensuring compliance with labour regulations, working time requirements and workforce management policies. 
  • Providing expert troubleshooting, system support and continuous improvement recommendations.
  • Delivering training and ongoing support to managers and business users across the organisation.
  • Supporting labour budgeting, workforce analytics and productivity initiatives through effective use of workforce management data.
This role offers the opportunity to contribute to a major workforce management programme, work with a broad range of stakeholders across the business and make a tangible impact on operational performance while developing your expertise in a collaborative and dynamic environment.

 

 

 

Qualifications & Experience

We're looking for someone with strong UKG Pro WFM expertise and a passion for workforce optimisation. To be successful in this role, you'll have:
  • Strong experience working with UKG Pro WFM (UKG Dimensions).
  • Expertise in Advanced Scheduling & Forecasting, Timekeeping, Analytics, Boomi, budgeting and labour planning.
  • A strong understanding of workforce operations within multi-site, shift-based and seasonal environments.
  • Knowledge of timekeeping, scheduling and labour compliance requirements.
  • Excellent reporting and analytics capabilities, alongside strong stakeholder management skills.
  • The ability to manage high-volume workforce data accurately and effectively.
Desirable experience includes workforce analytics, labour cost optimisation, attractions or leisure sector experience, and exposure to system integrations and upgrade projects.

Benefits

  • A competitive annual salary
  • 33 days holiday (including bank holidays)
  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities 
  • Plus, many more…

 

 

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Pay Range

Competitive

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.