Merlin Entertainments

Guest Experience Host

Location (Country-County-City) UK-West Midlands-BIRMINGHAM
Job Locations UK-West Midlands-BIRMINGHAM
ID
2026-14255
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
LEGOLAND Discovery Centre Birmingham

What you'll bring to the team

 
 
LDC offer letter logo
 
 
 
 
 

Guest Experience Host

Location: LEGOLAND Discovery Centre Birmingham King Edwards Rd BIRMINGHAM, West Midlands B1 2AA

Contract Type: Seasonal

 

 

Do you want to work in the ultimate indoor LEGO® playground? Then we have a Bricktacular opportunity for you! We’re on the lookout for Guest Experience Hosts to help create the most inspirational and outstanding LEGO play experiences for our visitors.

 

 

A day out at a LEGOLAND Discovery Centre is like jumping into the world's biggest box of LEGO® bricks. And working in one is every bit as exciting! First and foremost, you’ll be working on the front-line across the Discovery Centre, assisting guests into the 4D theatre, hosting crowd warm-ups and ensuring everyone is safe and comfortable throughout the movie.  

 

 

As a Guest Experience Host you will have the opportunity to look after Birthday party groups, seeking new and innovative ways to make our guest visit unforgettable, with plenty of awesome LEGO memories to take away with them.

 

 

Our Guest Experience Hosts will be champions of delivering high quality guest interactions, knowledgeable about the LEGO brand (or willing to learn), and always seeking new ways to enhance our guest KPIs.  

 
 
 
 
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. 
 
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. 
 
 

Qualifications & Experience

  • Experience working in a retail environment previously is advantageous
  • Experience with guest services or previous customer facing work is desired
  • Friendly and hardworking with a "can do" demeanour
  • Excellent communication, listening, and motivational skills
  • Flexible to work around the operational calendar of the attraction (weekends, bank holidays)

 

 

Benefits

Workplace - Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

 

 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

 

 

 

Pay Range

GBP £12.71/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.