A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Head of Digital Delivery to join our Technology on a Fixed Term Contract basis. The role will be based at our London South bank office, with a hybrid element for those looking for more flexibility.

The purpose of this role is to deliver all the digital, data and technology aspects of the New IP programme, working with the programme team, Merlin Digital and Data (D&D) team, a wide supplier ecosystem and our New IP partners. The role reports into the CTO, with a strong dotted line into the New IP Programme Lead and will be fully embedded in the programme. They will ensure that the digital outcomes or specific solutions are delivered on cost, time and quality. There are likely to be two main categories of digital/tech solution: a) the “baseline” solutions, covering the basics we would expect to be in any attraction such as core infrastructure, ticketing, payment, signage, kiosks etc; and b) “experiential” solutions that form part of the core exhibit/attraction experience. It is likely that they will bring together a blended team from Merlin and different third parties to deliver the overall solutions.

• Deep expertise in complex physical/digital programme delivery, using agile methodologies 

• Expertise in working as part of a construction programme 

• Experience of experiential technologies likely to be used in these solutions 

• Strong stakeholder management, communication and influencing skills 

• Highly collaborative individual 

• Experience of running a programme against a backlog of wider transformation – adept at taking pragmatic decisions to ensure the programme delivers, while staying aligned with the longer-term organisational direction of travel  

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).  Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.