Merlin Entertainments

Technical Services Manager

Location (Country-County-City) UK-North Yorkshire-York
Job Locations UK-North Yorkshire-York
Employment Type
Offer/Contract Type
No End Date
Location Name
York Dungeon

What you'll bring to the team


OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? Then prepare to swap your current work environment for one that’s far from traditional with this Technical Services Manager role at the "Visit York Large Visitor Attraction of the Year" for 2024, the York Dungeon!

As the Facilities & Technical Operations Manager, your primary responsibility will be to ensure all building facilities, displays, shows, rides, cinemas, equipment, and machinery are in safe, full working order and maintained to the highest standards. You'll be responsible for meeting all daily, weekly, and monthly revenue reporting requirements, as well as conducting and documenting all statutory and in-house equipment inspections. Implementing and managing a consistent preventative maintenance program for all show-related equipment and effects will be key to your role.

You will oversee new display and ride area projects, ensuring they are completed on time and within budget. Conducting thorough risk assessments for all technical department tasks and establishing safe systems of work will be crucial for maintaining a safe environment. Additionally, you will develop and manage a team of Technicians and apprentices, ensuring they receive the necessary training, information, and supervision to perform their duties safely and effectively.

This role is full-time, permanent, and will include weekends and bank holidays as part of a shift rota. Regular weekend and night work is required for this role.

Qualifications & Experience

  • Qualification in Electrical or Mechanical Engineering (minimum HNC or equivalent) and a Health and Safety qualification
  • Proven experience in maintenance of rides and technical facilities
  • Strong leadership and team management abilities
  • Experience in training and developing technical teams
  • Keen eye for detail to ensure all equipment and facilities are maintained to the highest standards
  • Ability to work flexible hours, including weekends and bank holidays


Alongside a dark fun and engaging working environment, you’ll also receive:

  • 25% discount in our retail shops and restaurants
  • 40% online LEGO discount,
  • Access to an exclusive employee discount website
  • Local benefits
  • Merlin Magic Pass – allowing your friends and family free entry into our attractions globally!
  • Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold edition)

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.



Pay Range



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