Merlin Entertainments

Customer Services Assistant

Location (Country-County-City) UK-Berkshire-Windsor
Job Locations UK-Berkshire-Windsor
ID
2024-6756
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
LEGOLAND Windsor Resort

What you'll bring to the team

 

 

 

 

Customer Services Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, covering hours that can be between 9:00am – 5:00pm
Contract Type: Seasonal, until Winter 2025
 
 
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for Customer Services Assistants to join our AWESOME Guest Experience Team! 
 
 
Our awesome Customer Services Assistants are responsible for ensuring efficient and appropriate responses to all guest feedback the Resort receives via phone, email, and online reviews. Our guests enjoy and appreciate sharing their feedback with us, and in turn the Customer Service Assistant can lead the way in representing the voice of the guest, ensuring they feel heard and valued. 
 
 
You will maintain a high standard of written email responses to our guests, meet response time targets on all forms of guest contact and decide upon appropriate resolution and compensation when resolving guest feedback, always keeping in mind the Merlin company values and LEGOLAND brand. 

 

 

 

 

Qualifications & Experience

  • Experience working in a Customer Services Team environment, communicating directly with customers via email and telephone
  • Have a passion for delivering excellent customer service
  • Have exceptional attention to detail, including written spelling, punctuation and grammar
  • Be able to clearly communicate to our guests and with fellow colleagues

 

Benefits

  • Pay of £12.04 per hour
  • 40% discount off LEGO® sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development
 
 
 
About the LEGOLAND® Windsor Resort
We are looking for a Customer Services Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
 
 
 
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
 
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
 

 

Pay Range

GBP £12.04/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.