Merlin Entertainments

Accessibility Experience Assistant

Location (Country-County-City) UK-Berkshire-Windsor
Job Locations UK-Berkshire-Windsor
ID
2024-6757
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
LEGOLAND Windsor Resort

What you'll bring to the team

 

 

 
 
Accessibility Experience Assistant 
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, hours can be between 8:00am – 8:00pm on a rotational basis
Contract Type: Seasonal, until Winter 2025
 
 
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for an Accessibility Experience Assistant to join our AWESOME Guest Experience Team! 
 
 
You will answer complex accessibility enquiries via email and telephone call, whilst maintaining a rapid response rate according to agreed standards. On the day of their visit, you will meet guests face to face to provide information and support throughout their visit, acting as a key point of contact for their day. This can include physical demands in assistance for guests across the Resort.
 
 
You will ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the LEGOLAND Windsor Resort, ultimately becoming a subject matter expert with knowledge of accessibility across the resort and provide information, support and advice to our customers with disabilities. 

 

 

 

Qualifications & Experience

  • Experience working with customers both face to face and via emails and telephone calls
  • Previous experience in assisting customers with disabilities
  • Be able to clearly communicate to our guests and with fellow colleagues
  • Ability to work calmly under pressure and maintain a high attention to detail
  • Be a strong team player with an upbeat and approachable persona
  • Be an organised individual who has excellent time management skills and can be flexible to changing priorities and demands

 

 

Benefits

  • Pay of £12.04 per hour
  • 40% discount off LEGO® sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development
 
 
 
About the LEGOLAND® Windsor Resort
We are looking for an Accessibility Experience Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
 
 
 
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
 
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
 
 

 

Pay Range

GBP £12.04/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.