Merlin Entertainments

Guest Services Assistant

Location (Country-County-City) UK-Berkshire-Windsor
Job Locations UK-Berkshire-Windsor
ID
2024-6758
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
LEGOLAND Windsor Resort

What you'll bring to the team

 

 

 

 

 

Guest Services Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, with hours covering 8:30am – 8:00pm on a rotational basis
Contract Type: Seasonal, until Winter 2025
 
 
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for Guest Services Assistants to join our AWESOME Guest Excellence Team! 
 
 
Our Guest Services Team are based at the top of our beautiful resort, helping our guests with their queries throughout the day and resolving guest feedback in the moment. Your role will be key in making sure our guests have a memorable day for the right reasons.
 
 
You’ll be passionate about ensuring our guests have a positive experience, while being mindful that resolutions or compensation distribution is reasonable and aligned with the individual guest experience and our company recovery matrix. 

 

 

 

 

Qualifications & Experience

  • Excellent communication skills in both written and verbal communication
  • Experience working with customer feedback both face to face and via email / social media / on the phone
  • Resilient, welcoming, approachable and empathetic
  • You must have the ability to remain calm when addressing escalated, sensitive and in-person guest feedback
  • You will be organised, with excellent time management

 

Benefits

  • Pay of £11.74 per hour
  • 40% discount off LEGO® sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development
 
 
 
About the LEGOLAND® Windsor Resort
We are looking for Guest Services Assistants to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
 
 
 
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
 
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
 
 
 

Pay Range

GBP £11.74/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.