Merlin Entertainments

Ride Access Pass Assistant

Location (Country-County-City) UK-Berkshire-Windsor
Job Locations UK-Berkshire-Windsor
ID
2024-6759
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
LEGOLAND Windsor Resort

What you'll bring to the team

 

 

 

Ride Access Pass Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, with rotational shifts covering hours between 9:00am – 7:00pm
Contract Type: Seasonal, until Winter 2025
 
 
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for Ride Access Pass Assistants to join our AWESOME Guest Experience Team! 
 
 
Our Ride Access Pass team work closely with our guests requiring a ride access pass, both upon receipt of their application prior to their visit and again on the day of issue. You’ll become an expert in all things Ride Access so that you’re well equipped to answer guest queries and help them maximise their day. 
 
 
A Ride Access Pass is a virtual queuing system designed to make reasonable adjustments to assist guests who have a physical disability or medical condition that prevents them standing for extended periods of time, permanently non-ambulant guests and guests who do not understand the concept of queuing. Our guests must apply for a Ride Access Pass in advance of their visit, and you will support those guests through each step of their visit. 
 
 
Naturally you’ll be approachable and have an empathetic demeanour, with the ability to clearly communicate with our guests, receive on the day feedback, and recover service when required. 

 

 

 

Qualifications & Experience

  • Proven experience working in a guest facing, ideally customer service, role
  • Confident and experienced in customer complaint handling and resolution
  • Passionate about delivering the highest level of customer service, with excellent communication skills during face-to-face interactions 
  • You’ll be organised, approachable and have the ability to remain calm under pressure

 

 

Benefits

  • Pay of £11.74 per hour
  • 40% discount off LEGO® sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development
 
 
 
About the LEGOLAND® Windsor Resort
We are looking for a Ride Access Pass Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
 
 
 
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
 
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
 
 
 

 

Pay Range

GBP £11.74/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.