Resource Associate 

Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week, Some evening and weekend work per business needs
Salary: 

The Resource Associate plays a pivotal role within the Planning and Business Support team, ensuring the seamless integration of team members into Thorpe Park

Responsibilities: 

• Support the people team with delivering engaging and informative site inductions for all new starters.
• Assist with the issuance of uniforms to new team members.
• Act as a key point of contact for new hires during their onboarding process.
• Develop and maintain structured training plans for frontline team members.
• Collaborate with department heads to ensure tailored training needs are met.
• Assist the People team with recruitment activities, including coordinating interviews and supporting hiring managers.
• Maintain candidate pipelines and provide regular updates on recruitment progress.

• Operational Excellence: Design and implement onboarding and training processes that ensure smooth integration of new hires. Ensure adherence to operational standards and policies, maintaining consistent and high-quality outcomes.
• Attention to Detail: Maintain precise and organized records for new hire onboarding, training plans, and compliance processes such as DBS checks. Ensure all employee documentation and processes, including absence management, are completed accurately and promptly.
• Problem Solving: Address onboarding and compliance challenges proactively, leveraging analytical skills to provide solutions. Resolve issues related to absence management and training requirements.
• Collaboration: Partner effectively with the Planning and Experience team, hiring managers, and external providers to deliver seamless resource management. Foster open communication across departments to ensure alignment on training and induction needs. Support recruitment activities by collaborating with various stakeholders to achieve hiring goals.
• Adaptability & Flexibility: Support the business and operational needs by remaining adaptable and flexible with responsibilities and shift requirements.
• Communication: Deliver clear, engaging site inductions and training sessions tailored to the audience's needs. Provide consistent updates and reports to the Head of Planning and Experience on key metrics. Act as a trusted point of contact for new hires, ensuring a welcoming and informative onboarding experience.

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 28 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

This role is a full-time role, averaging 40 hours per week.  Although this is largely a Monday-Friday role, due to the nature of the business this will include weekends, bank holidays and some late evenings as required.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.