Merlin Entertainments

Hotel Nights Team Leader

Location (Country-County-City) UK-Berkshire-Windsor
Job Locations UK-Berkshire-Windsor
ID
2025-7944
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
No End Date
Location Name
LEGOLAND Windsor Resort

What you'll bring to the team

 

 

 

 

Hotel Nights Team Leader
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 7pm – 7am night shifts, with 4-on, 4-off shift pattern
Contract Type: Permanent, hourly paid
 
 
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for a Hotel Nights Team Leader to join our AWESOME Hotel Operations Team!
 
 
You will lead a team of Front of House Assistants throughout the night shift, making sure our overnight guests are happy and safe in their accommodations, any guest feedback is responded to promptly and professionally, and other members of the Hotel night team are kept informed throughout their shift of duty updates. 
 
 
As a motivator and leader you will develop your team to deliver the best possible guest interactions, encourage them to become expert knowledge holders and empower them to exceed our guest KPI targets. Our Hotel Nights team play a key part in the magic of an overnight stay at LEGOLAND Windsor Resort, always striving to exceed guest expectations and ensure everyone checks out with awesome memories. 
 
 
Please note, internally this role is known as Hotel Nights Front of House Coordinator

 

 

 

 

 

Qualifications & Experience

  • Proven experience working in a customer facing role within a Hotel or Hospitality function, ideally night operations
  • Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
  • Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
  • You will have the relevant travel arrangements for night shifts, and be comfortable with working unsociable hours
  • Due to the working hours for this role candidates must be over the age of 18
 
 

 

Benefits

  • Pay of £12.34 per hour (+ an additional £1 per hour for hours worked between 11pm – 6am)
  • 40% discount off LEGO® sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development
 
 
 
About the LEGOLAND® Windsor Resort
We are looking for a Hotel Nights Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
 
 
 
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
 
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
 
 
 

 

Pay Range

GBP £12.34/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.