Security and Incident Manager
Location (Country-County-City)
UK-Berkshire-Windsor
Job Locations
UK-Berkshire-Windsor
- ID
- 2025-8158
- Employment Type
- Full-Time
- Offer/Contract Type
- No End Date
- Location Name
- LEGOLAND Windsor Resort
What you'll bring to the team
Security and Incident Manager
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Permanent, salaried
Here at the LEGOLAND® Windsor Resort our 2025 season is in full swing, and we are recruiting for a Security and Incident Manager to join our AWESOME Operations & Experience Team!
The Security and Incident Manager plays a key part in the day-to-day safe and compliant running of the Resort, overseeing all safety operations, emergency preparedness and response strategies. You will work closely with our onsite Health and Safety team to create and maintain the safest possible environment for our visiting guests and our working employees.
As a manager you will have the opportunity to lead and develop a multi-disciplined team who are accountable for 24-hour site security, incident management, evacuations, first aid, and crisis response. As an experienced people manager, you will be well versed in fostering a team culture of engagement, inclusion and training compliance, celebrating success, and managing poor performance in accordance with internal policies.
As Security and Incident Manager you will develop and implement detailed plans to respond to emergencies such as evacuations, first aid incidents and major events that could impact guests or staff, with a proactive approach to identifying risk and implementing solutions in accordance with health and safety compliance legislation. As an experienced incident manager, you’ll be comfortable making decisions in high-pressure scenarios, confident to undertake regular emergency protocol reviews and ensure all relevant safety systems are well maintained and compliant.
Our resort theme park and hotels are an exciting and memorable destination for families with children aged 2-12, and the Security and Incident Manager will create and champion a safe environment for all of our guests to enjoy again and again!
Qualifications & Experience
• Previous experience managing a large, diverse team is essential
• Understanding of health and safety legislation, ideally in a theme park setting, risk assessments and risk reporting, CCTV, fire alarm systems and incident response is essential
• Strong analytical and problem-solving skills, with experience analysing data to drive your decision making
• Experience in influencing long term business strategies, with a focus on continuous improvement, operational efficiency and stakeholder engagement
• You will be adaptable and flexible to the changing nature of our daily resort operation, remaining calm in the event of an incident and always prioritising the health and safety of our guests and staff
• The ability to embrace our Merlin values - Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care - and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.
Benefits
• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• “Enjoy the Ride” Merlin Annual Pass for you and five loved ones!
• Employee discount codes for Merlin Annual Passes to gift to loved ones!
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development
About the LEGOLAND® Windsor Resort
We are looking for a Security and Incident Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range
From GBP £40,000.00/Yr.
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