Merlin Entertainments

Operations Controller

Location (Country-County-City) UK-Berkshire-Windsor
Job Locations UK-Berkshire-Windsor
ID
2025-8165
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
LEGOLAND Windsor Resort

What you'll bring to the team

 

 

 

 

Operations Controller
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7) 
Contract Type: Permanent, salaried
 
 
Here at the LEGOLAND® Windsor Resort our 2025 season is in full swing, and we are recruiting for an Operations Controller to join our AWESOME Resort Operations Team!
 
 
The Operations Controller will support with the day-to-day running of an area of the Resort (known as a “zone”), working as a central point of contact for operational activities across the zone by responding to requests, issues or incidents, employee relations breaches, guest complaints, ride shutdowns, IT issues, engineering requests, and ensuring the relevant teams are communicated with appropriately. 
 
 
As the point of contact for the zone, the Operations Controller will identify actions required and deploy the relevant team members to address them, prioritising requests based on their operational impact, and communicating professionally, effectively and in a timely manner. You will utilise the data coming into the department to identify trends and suggest areas for improvement, present back detailed dashboard data and efficiency throughputs to further support operational improvements and minimise guest impact or disruption.
 
 
The Operations Controller will support with the resolution of employee relations issues in accordance with Merlin policies, to further promote a culture of respect, inclusion and the highest possible standards of guest satisfaction. 
 
 
Please note, internally this role is known as Zonal Operations Controller

 

 

 

 

 

Qualifications & Experience

• Experience working in an operational role in a theme park setting is essential
• Clear and confident communicator with stakeholders of all levels, with a professional manner and comfortable to communicate across various platforms (phone, radio, email, digital systems)
• Confident with data analysis, able to track, report and present back gathered data and performance metrics accurately 
• The ability to prioritise within a changing daily operation, able to remain calm in the event of an urgent issue and a desire to problem solve
• Ideally, you’ll have previous experience with employee relations management
• The ability to embrace our Merlin values - Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care - and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families. 

 

 

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• “Enjoy the Ride” Merlin Annual Pass for you and five loved ones!
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development
 
 
 
About the LEGOLAND® Windsor Resort
We are looking for an Operations Controller to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
 
 
 
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
 
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
 
 
 
 

 

Pay Range

From GBP £25,350.00/Yr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.