Operations Control Manager

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, salaried

Here at the LEGOLAND® Windsor Resort our 2025 season is in full swing, and we are recruiting for an Operations Control Manager to join our AWESOME Park Operations Team!

The Operations Control Manager will oversee the operational control function, managing the team and ensuring the smooth daily running of all on park resource. You will lead the first response and resolution of any on park incidents, ensuring clear communication across the resort to all relevant stakeholders and any guest impact is minimised. As an experienced manager you will ensure that your team have all the tools and training they require in order to deliver their function to the best of their abilities, seeking new and innovative solutions to continuously improve the service this team deliver.

As the senior manager within this team you will drive best practice and exceptional service, using your operations experience to ensure your team are coordinating and collaborating across the resort with the relevant teams. You will utilise your experience to positively impact both our guest and staff KPIs, set and adhere to department SLAs, and foster a culture of belonging within your team. Your operational background will support your comprehensive health & safety knowledge and you will ensure policy compliance, actively sharing your suggestions for health & safety improvements.

• Proven experience in Operations Management, ideally in a theme park setting
• Previous experience managing a team is essential
• Excellent prioritisation skills
• Data driven, with a history of utilising data to inform process improvement
• Must have experience within incident management and resource allocation
• A clear and confident communicator, with the ability to collaborate with senior leaders, cross functional teams and the wider resort as necessary

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for an Operations Control Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.