Performance Lead

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7

Contract Type: Permanent, variable hours (£13 per hour)

Here at the LEGOLAND® Windsor Resort our 2025 season is in full swing, and we are recruiting for a Performance Lead to join our AWESOME Resort Operations Team!

Our Performance Lead will support our Resource and Planning team with formal employee relations meeting facilitation, with a heavy focus on cases around the Company sickness and absence policy whilst supporting in other cases.

The Performance Lead will have the opportunity to work closely with our front-line team members, influencing and coaching in order to foster an inclusive workplace environment. You will actively address employee relations issues in the moment, formalising processes appropriately and sensitively holding meetings with diligent note taking and data capture alongside our onsite People Advisors.

• Confident to facilitate formal Employee Relations meetings, both as note taker and fact finding representative
• Experience with employee relations, HR processes or administration is preferred
• Familiar with absence management
• High attention to detail and organisation skills, with experience in recording data accurately and in a timely manner
• The ability to embrace our Merlin values - Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care - and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.

• Pay of £13 per hour
• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Performance Lead to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.