Security & Incident Supervisor

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7, including weekends and bank holidays)

Contract Type: Permanent, salaried

Here at the LEGOLAND® Windsor Resort our 2025 season is in full swing, and we are recruiting for a Security & Incident Supervisor to join our AWESOME Security Operations Team!

As the Security & Incident Supervisor you will look after both our guests and our staff, ensuring everyone is having a safe and pleasant day. You will be leading by example as you coach and guide our team of Security Officers, Hosts and First Aiders, enforcing company procedures and policies in accordance with health and safety legislation.

As an experienced Security professional, you will utilise your previous experience to own and enhance all security compliance, oversee the operation of all CCTV, fire alarm and park radio systems and foster a culture of inclusion, consistency and professionalism within your team. Of course you will also respond to incidents in a timely manner, remaining calm and following procedure to ensure an appropriate resolution.

Our Security and First Aid Team play a key part in our guest and staff experience of their visit with us, ensuring they feel safe, looked after and secure at all times on resort, and the Security & Incident Supervisor will champion this team’s commitment to guest and staff experience.

• SIA Door Supervisor Licence is essential
• SIA CCTV Licence is advantageous
• Full UK Driving Licence is essential
• Previous experience working in a Security team lead or supervisory position is essential
• Previous experience within a theme park or leisure setting in a Security function is essential
• Strong understanding of security procedures, safety protocols and emergency response procedures

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Security & Incident Supervisor to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.