Resource Manager

Location: Thorpe Park

Hours: Full time - 40 hours - Mon to Sun

Contract Type: Permanent Salaried

The Resource Manager plays a pivotal role in ensuring the attraction is equipped with an engaged, operationally ready workforce. This includes leading recruitment and onboarding activities, conducting interviews, managing training coordination, absence tracking, and supporting employee relations matters in collaboration with the People Hub.

Responsibilities:

• Lead recruitment activities for front-line operational roles, ensuing alignment with job requirements and company values, including identifying variable resourcing requirements, raising requisitions, coordinating recruitment events.
• Identifying hiring needs proactively to ensure recruitment is timely and in advance to enable the operation.
• Support hiring managers throughout the interview process, including scheduling and selection.

• Deliver and oversee engaging and compliant onboarding processes including site inductions and documentation checks (e.g., right-to-work, DBS) for all new starters.

• Deliver engaging and informative site inductions for all new starters. The bulk content of which will be provided centrally but you will ensure the content is site specific for your location. 
• Collaboration with other functions, People team and H&S to ensure site specific content is accurate and up to date.
• Look to improve the employee journey liaising with the hub and departments.

• Maintain and track structured training plans for front-line colleagues across all departments.
• Work with departmental leaders to ensure completion of mandatory and operational training.

• Provide support to managers on performance and conduct related matters, as guided by the People Hub.
• Lead absence management processes including accurate tracking, return to work interviews (where required), and absence reporting.
• Maintain detailed workforce data, supporting operations and the People Hub with performance-related casework and employee relations matters.

• Line manage and develop the Resource Associate(s), ensuring they are equipped to deliver effective onboarding and workforce administration.

• Maintain accurate records for onboarding, training, ER, and absence in line with GDPR and audit expectations.
• Ensure all workforce-related processes meet Merlin's policy, legal and safety standards.

• Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
• Understand risk assessments and ensure reporting of any new risks as appropriate.

• Proven experience in recruitment, onboarding, HR administration, or workforce coordination.

• Confident and competent in conducting interviews and assessing candidate suitability.

• Experience supporting or managing employee relations issues in partnership with HR teams.

• Familiarity with absence, performance, and compliance processes.

• Prior team leadership or mentoring experience is advantageous.

Operational Excellence: Design and implement onboarding and training processes that ensure smooth integration of new hires. Ensure adherence to operational standards and policies, maintaining consistent and high-quality outcomes. Proficient in running and evaluating interviews and coordinating recruitment activities.

Attention to Detail: Maintain precise and organized records for new hire onboarding, training plans, and compliance processes. Ensure all employee documentation and processes, including absence management, are completed accurately and promptly. Accurate record-keeping and process execution across ER activity.

Problem Solving: Address onboarding and compliance challenges proactively, leveraging analytical skills to provide solutions. Resolve issues related to absence management and employee relation issues, in combination with the People Hub. Work with relevant managers to meet relevant department training requirements.

Collaboration & Communication: Partner effectively with the Planning and Experience team, hiring managers, the People Hub and external providers to deliver seamless resource management. Foster open communication across departments to ensure alignment on training and induction needs. Effective and professional communication skills, tailored for candidates, colleagues, and leaders.

Adaptability & Flexibility: Support the business and operational needs by remaining responsive to the fast-paced needs of an attraction environment and being adaptable and flexible with responsibilities and shift requirements.

Leadership: Able to guide, coach, and develop a small team while maintaining high standards.

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 28 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

This role is a full-time role, averaging 40 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by