Merlin Entertainments

People Operations Co-Ordinator

Location (Country-County-City) UK-Hampshire-Basingstoke
Job Locations UK-Hampshire-Basingstoke
ID
2025-9440
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
The Merlin Hub Basingstoke

What you'll bring to the team

We’re looking for a talented, highly motivated, and collaborative People Operations Co-ordinator to join our UK People Hub. Reporting to the People Operations Supervisor, you’ll provide best-in-class HR support to UK teammates across the complete employee lifecycle. Including but not limited to hire-to-retire employee lifecycles, HR policies and processes, and benefits, you’ll be a key point of contact for all HR-related matters.

This is a fantastic opportunity to own your craft in a specialist role; you’ll support with operational reporting, contribute to system enhancements, facilitate training sessions, and share best-practices with UK business partners.

 

What you’ll be doing

  • Respond promptly, accurately, and professionally to a wide range of HR queries from employees and managers via our service delivery platform
  • Work closely with subject matter experts (SMEs) to resolve complex queries, and liaise with third-party providers where needed, handling each interaction with empathy and care.
  • Monitor trends in query types to identify opportunities for system enhancements, process improvements, or updates to knowledge articles.
  • Support operational reporting, audits, and ad hoc research to drive data-informed decisions across the UK People Hub and wider global HR teams.
  • Contribute to projects that enhance service delivery, improve employee experience, or optimise system performance.

 

 

Qualifications & Experience

• Minimum of one year of experience in a high-volume, fast-paced customer service, call centre, or HR environment required; experience in a shared services model is a plus

 

• Solid understanding of HR fundamentals, including policies, practices, payroll, timekeeping, and employee benefits

 

• Experience using HRIS (e.g., UKG Pro), ATS, LMS, and ticketing systems (e.g., ServiceNow) strongly preferred

 

• Strong written and verbal communication skills, with the ability to explain information clearly and professionally to a range of audiences

 

• Proven problem-solving skills with a resourceful and solution-oriented mindset

 

• Excellent interpersonal skills, including active listening, empathy, and the ability to build trust and rapport quickly

 

• Flexible, reliable, and collaborative team player who thrives in a changing environment

 

• High attention to detail and accuracy, particularly when working with sensitive employee data

 

• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

Benefits

 

  • Merlin Magic Pass - tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
  • Ongoing training and development opportunities
  • Plus, many more…

Pay Range

Competitive

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