Communications Director UK – FTC (12 months maternity cover)

Location: London Arbor or at a UK Attraction / Regional Hub
Division: Marketing
Reports to: VP, Global Corporate Affairs
Career Level: B2

Bring Joy. Create Connections. Make Memories.

At Merlin Entertainments, our vision is clear - to be the global leader in branded entertainment destinations and the greatest place to work and play.

We’re home to some of the world’s most loved brands and attractions - from LEGOLAND® and Alton Towers Resort to SEA LIFE, Madame Tussauds and The London Eye. Every day, we create magical experiences and lasting memories for millions of guests around the world.

Now, we’re looking for a dynamic Communications Director – UK to help promote and protect the reputation of Merlin’s attractions and brands across the UK.

The Opportunity

This is a high-impact, strategic leadership role at the heart of Merlin’s global communications function.
As our UK Communications Director, you’ll work closely with the VP Global Corporate Affairs to grow and protect Merlin’s reputation, and that of its constituent brands and attractions, across the UK - driving excellence in PR and media relations, stakeholder engagement and crisis management.

You’ll lead a talented UK communications team and act as a trusted business advisor to regional leaders, ensuring that all activity reflects Merlin’s brand values and supports our long-term business priorities.

What You’ll Be Doing

Strategic Leadership

• Provide senior communications counsel to the UK Managing Director and leadership teams.
• Align all communications activity with local attraction and UK business priorities.
• Lead a UK PR team of 8 individuals.  
• Manage budgets, agencies and resources to deliver maximum value and impact.

External Communications

• Lead all PR and media relations across UK attractions and brands.
• Build and protect Merlin’s reputation through proactive storytelling.
• Oversee issue and crisis management for Merlin’s UK attractions and brands, ensuring a consistent and professional response.
• Strengthen relationships with national and regional media, industry bodies and key stakeholders.

Public Affairs & Community Relations

• Work with the Global Director of Corporate Communications and Public Affairs to partner with government, regulators and community groups to support our growth agenda.
• Advocate for Merlin’s positive contribution to UK tourism, employment and local communities.
• Guide site teams on stakeholder engagement and local advocacy.

You’ll bring:

• 10+ years’ experience in PR  within complex, high-profile organisations.
• A proven ability to manage media relations and stakeholder engagement at a senior level.
• Strong issue and crisis management expertise with the confidence to advise leaders.
• Exceptional written and verbal communication skills, with sharp strategic judgement.
• Experience leading teams, developing people and managing budgets effectively.
• A collaborative mindset able to influence, partner and deliver across diverse stakeholders.

You’ll be:

• Soulfully Curious – constantly seeking new ideas, perspectives and ways to improve.
• Performance Driven – focused on delivering results with energy and accountability.
• An Extraordinary Teammate – fostering collaboration and shared success.
• Passionate about Developing People – helping others grow and thrive.

Why Join Merlin?

At Merlin, you’ll be part of a global community of storytellers, creators and change-makers. You’ll have the freedom to shape how millions of people experience our world - while growing your own career in one of the most exciting global entertainment companies on earth.

From competitive benefits and flexible working to free tickets to our attractions - you’ll discover a workplace where fun and purpose go hand in hand.

Ready to Join the Magic?

If you’re a strategic, hands-on communications leader who thrives in fast-paced, purpose-driven environments, we’d love to hear from you.

👉 Apply now to help us bring joy, create connections, and make memories every day.

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28/33 days’ holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more!